Shipping policy

Shipping, Delivery and Transport Damage

Production and shipping times

All products are handcrafted and made to order. For this reason, production times may take up to 20 (twenty) working days from order confirmation.

Once production is completed, shipping is entrusted to national and international couriers. Delivery times are approximately 5 (five) working days, subject to variations depending on the destination.

Total delivery times are therefore the sum of production and shipping times.

Any delays due to force majeure or circumstances beyond the seller’s control (e.g. courier delays, weather conditions, strikes) may occur and, where possible, will be communicated to the customer.

In any case, the provisions of applicable consumer protection laws remain valid, particularly with regard to maximum delivery time limits.

Shipping costs

For some products, shipping is indicated as free.
In other cases, the cost is automatically calculated at checkout based on the destination.

Standard shipping is always intended as curbside delivery (street-level, outside the building).

Additional services involve extra costs, including:

  • delivery to upper floors or basements
  • scheduled or urgent deliveries
  • difficult access (historic centers, narrow streets, areas not accessible by standard trucks)
  • remote areas, smaller islands, Venice and the Lagoon

Important: any additional costs will always be communicated before final order confirmation and must be accepted by the customer.

Failed delivery and storage

In case of failed delivery due to reasons attributable to the customer (e.g. incorrect address, recipient absent), the goods may be held at the courier’s facility.

After a maximum of 5 calendar days, the shipment may be returned to the sender.

Any storage or return costs will be charged to the customer, unless the failed delivery is attributable to the seller or the courier.

Inspection of goods upon delivery

Upon delivery, the customer is required to verify:

  • that the number of packages matches what is indicated in the transport document
  • that the packaging is intact and not damaged or altered

In case of anomalies:

  • accept the goods with a specific reservation, indicating the issue on the delivery note
  • or refuse the delivery if the damage is evident

It is always recommended to sign with the note:
“Accepted subject to inspection”, even if no visible damage is present.

Transport damage – Consumers (B2C)

Under applicable law, the risk of transport remains with the seller until delivery to the consumer.

In the event of damaged goods:

  • the customer is entitled to free repair or replacement
  • all collection and reshipping costs are borne by the seller

How to report damage

Customers are requested to:

  • report any visible damage within 8 days of delivery
  • send a communication to info@veraforma.it
  • indicate the order number/DDT, product, and description of the damage
  • attach photos

Any hidden damage must be reported within a reasonable timeframe.

👉 The 5-day term is for organizational purposes only and does not limit the 24-month legal warranty rights.

Transport damage – Professionals (B2B)

For purchases made with a VAT number, Articles 1490 and following of the Italian Civil Code apply.

Any defects or issues must be reported:

After this period, the right to warranty expires, except where otherwise provided by law.

Replacement procedure

Once the report has been verified:

  • the seller will authorize the return
  • arrange collection via courier
  • proceed with replacement or repair

The product must be returned, if possible, in its original packaging or otherwise adequately packed to ensure its integrity.

Limitations and notes

  • Returns sent cash on delivery will not be accepted
  • In the case of withdrawal without defects, return shipping costs may be borne by the customer (if provided for in the sales conditions)

Signing the delivery document without reservations does not affect the consumer’s rights under the legal warranty.